all you need to know about our privacy policy
INTRODUCTION
In response to the General Data Protection Regulation the following is how we protect privacy at A38 Woodlands.
The privacy statement applies to personal information obtained through our web-site, and in dealings with external bodies like Booking.com, Free to book. For interaction with such external bodies we ask you to examine their privacy statements/policies. This statement does not include information obtained in any other way e.g. telephone, off line.
In this privacy statement we will use the term Personal Information, relates to means of identification, such as name. address, phone/mobile numbers, email address, payment method/card information and possibly further information to help us identify you personally.
We approach the Policy expecting that our role is that of data controller.
As a guest please be clear that irrespective of how you book your data whether obtained directly or through a third party, will be governed by this privacy policy.
Please note that in our case you the guest/customer are a data subject.
MAIN POINTS
How we collect/receive the information that we possess and how we use it.
On booking in person on line or by telephone or via a third party that books the accommodation for you. This could be on or offline. We use this information to allocate accommodation, and to ensure no overbooking takes place Also for record keeping, because we are legally required to know who is on the premises, and for record purposes for HMRC. We do receive some analytics which tell us how well we are doing and assist us with decisions on the bodies we want to retain/develop in the booking function.
We do not share your Personal Information with anyone, unless it is what we believe in good faith, the law requires, or is legally required e.g. Accountant, Police.
HOW IS THE PERSONAL INFORMATION PROTECTED?
We try to make sure that appropriate physical, technical, and human controls are in place to ensure we take good care of your information.
As transmission of data is never completely secure we cannot guarantee the security of the information transmitted to us. You do so at your own risk. On receipt we make every effort to ensure security. However, we have tried to reduce this risk as follows-
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.
We have tried to reduce the online workings to a minimum. We do no online banking for this business. Usual payments are card payments by card machine connected to a telephone, occasionally direct bank transfers. The only other payments that we accept are via Freetobook/Booking.com, which are usually done through Stripe/Booking.com. Because of Stripe and direct bank transfers we do not need to keep online full card details. When we use the card machine we get a signature when the person is present, we do not need the three digits, if the payment results from phoned through details the three digits are destroyed shortly after guest's departure..
We have implemented certain security measures to protect the personal information from accidental loss and from unauthorised access, use, or disclosure.
We restrict access to our computers. They are located away from the place of business, where they can only be physically accessed by members of our family. (we are a family business).
We may on occassion wish to email you. This might be about your stay if you left something, or to inform you of special offer. But for this you have to opt in.
As transmission of data over the internet is never completely secure we strive to protect your personal information
We ask you to use our online partners or better still to telephone us about vacancies, to help reduce possible online intrusion.
We use a Total security Package for detection and protection, virus protection software.
Be aware and please take care when using a computer in a public place, like a library or internet cafe. We seldom use these but on the odd occasion that we do, we are aware and take care, particularly when we log in and then out.
Despite these measures we cannot guarantee unauthorised access.
ACCESS TO, correction, amendment, deletion, or update of personal information.
We will not disclose, sell, rent, or lease any personal information, and will not share our information with any-one, except to do with what we perceive to be legal obligations or exceptionally in connection with partners who do/can facilitate our bookings.
We do not use online banking for any transactions to do with our B&B business.
You can ask us to delete/amend information which is not necessary for record keeping or is not a legal requirement.
How long do we keep your data. As long as is required by our Accountant and HMRC, in the formats as already stated in the Policy
Any further matters/issues, please email us at info@a38woodlands.com, stating that the subject matter is GDPR regulations.
Information we store-
Name, Address, Home and work telephone or mobile, email, type of room booked, dates rooms booked, cost, any commission due, the last four digits of your card, additionally vehicle registrations, any ID details, DOB's of children, or anything which helps us identify you uniquely.
If you have any questions/issues, please do not hesitate to email us or write to A38 Woodlands B&B 300, Burton Road Derby DE23 6AD.
This statement of our policy could change at any time, so do remember to check back from time to time.
In response to the General Data Protection Regulation the following is how we protect privacy at A38 Woodlands.
The privacy statement applies to personal information obtained through our web-site, and in dealings with external bodies like Booking.com, Free to book. For interaction with such external bodies we ask you to examine their privacy statements/policies. This statement does not include information obtained in any other way e.g. telephone, off line.
In this privacy statement we will use the term Personal Information, relates to means of identification, such as name. address, phone/mobile numbers, email address, payment method/card information and possibly further information to help us identify you personally.
We approach the Policy expecting that our role is that of data controller.
As a guest please be clear that irrespective of how you book your data whether obtained directly or through a third party, will be governed by this privacy policy.
Please note that in our case you the guest/customer are a data subject.
MAIN POINTS
How we collect/receive the information that we possess and how we use it.
On booking in person on line or by telephone or via a third party that books the accommodation for you. This could be on or offline. We use this information to allocate accommodation, and to ensure no overbooking takes place Also for record keeping, because we are legally required to know who is on the premises, and for record purposes for HMRC. We do receive some analytics which tell us how well we are doing and assist us with decisions on the bodies we want to retain/develop in the booking function.
We do not share your Personal Information with anyone, unless it is what we believe in good faith, the law requires, or is legally required e.g. Accountant, Police.
HOW IS THE PERSONAL INFORMATION PROTECTED?
We try to make sure that appropriate physical, technical, and human controls are in place to ensure we take good care of your information.
As transmission of data is never completely secure we cannot guarantee the security of the information transmitted to us. You do so at your own risk. On receipt we make every effort to ensure security. However, we have tried to reduce this risk as follows-
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.
We have tried to reduce the online workings to a minimum. We do no online banking for this business. Usual payments are card payments by card machine connected to a telephone, occasionally direct bank transfers. The only other payments that we accept are via Freetobook/Booking.com, which are usually done through Stripe/Booking.com. Because of Stripe and direct bank transfers we do not need to keep online full card details. When we use the card machine we get a signature when the person is present, we do not need the three digits, if the payment results from phoned through details the three digits are destroyed shortly after guest's departure..
We have implemented certain security measures to protect the personal information from accidental loss and from unauthorised access, use, or disclosure.
We restrict access to our computers. They are located away from the place of business, where they can only be physically accessed by members of our family. (we are a family business).
We may on occassion wish to email you. This might be about your stay if you left something, or to inform you of special offer. But for this you have to opt in.
As transmission of data over the internet is never completely secure we strive to protect your personal information
We ask you to use our online partners or better still to telephone us about vacancies, to help reduce possible online intrusion.
We use a Total security Package for detection and protection, virus protection software.
Be aware and please take care when using a computer in a public place, like a library or internet cafe. We seldom use these but on the odd occasion that we do, we are aware and take care, particularly when we log in and then out.
Despite these measures we cannot guarantee unauthorised access.
ACCESS TO, correction, amendment, deletion, or update of personal information.
We will not disclose, sell, rent, or lease any personal information, and will not share our information with any-one, except to do with what we perceive to be legal obligations or exceptionally in connection with partners who do/can facilitate our bookings.
We do not use online banking for any transactions to do with our B&B business.
You can ask us to delete/amend information which is not necessary for record keeping or is not a legal requirement.
How long do we keep your data. As long as is required by our Accountant and HMRC, in the formats as already stated in the Policy
Any further matters/issues, please email us at info@a38woodlands.com, stating that the subject matter is GDPR regulations.
Information we store-
Name, Address, Home and work telephone or mobile, email, type of room booked, dates rooms booked, cost, any commission due, the last four digits of your card, additionally vehicle registrations, any ID details, DOB's of children, or anything which helps us identify you uniquely.
If you have any questions/issues, please do not hesitate to email us or write to A38 Woodlands B&B 300, Burton Road Derby DE23 6AD.
This statement of our policy could change at any time, so do remember to check back from time to time.
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